Returns and Shipping

PRICING

All items are in Australian Dollars and are inclusive of GST

SHIPPING

We use Australia Post for all deliveries, both within Australia and overseas.
We will do our best to despatch your order within 1 to 2 business days following your purchase.
If there is likely to be a delay, we will advise you via email.

Shipping costs

Within Australia

$11.95 flat rate Express Post on all orders up to $249
Free shipping on all orders $250 and over

Alternatively, you may choose to collect from the store closest to you, for no charge.  Please wait until you receive an email with a link to follow which will advise you that your item/s are ready for collection.

New Zealand

$25 flat rate shipping on all orders up to $349  Please note: bulky items like shoes and handbags may incur an additional charge
Free shipping on all orders $350 and over

Rest of the World

$45 flat rate shipping on all orders
Please note: bulky items like shoes and handbags may incur an additional charge

RETURNS

Should you receive an item that does not fit or the item you chose is not quite what you are after, we offer a 14 day exchange period. Email info@thatshop.com.au within 7 days of purchase to arrange the return. Please act promptly as this will allow you to get it back to us within the exchange period. If 14 days have gone by since your purchase, unfortunately we can not offer you an exchange.

You will be responsible for paying the shipping costs for returning your item and the costs of shipping the replacement.

To be eligible for an exchange, your item must be unused/unworn and in the same condition that you received it. It must have all tags attached.  It must be in the original packaging.

We cannot offer exchange on sale items.

We do not accept exchanges on swimwear, beauty products or pierced jewelry.

If you receive a faulty item, we will gladly repair, replace or refund. Email info@thatshop.com.au within 7 days of purchase to advise us of the fault and to arrange return of the item.

To return your product, after contacting us via email, you will be instructed to mail it to: 2/33 McLean Street, Coolangatta, QLD, 4225

Returns/exchanges will not be accepted without prior contact as explained above.

Please note, if you choose to return your item using an untracked service, we are unable to take responsibility if the returned item does not reach us.