That Shop is an Australian, family owned, small business offering vintage inspired clothing and accessories sourced from across the world and brought together to create a unique store concept that we are very proud of.
Ours is truly a family business. While you will at times find me in the store, the majority of my time is spent choosing the stock and doing all the behind-the-scenes work required to run our business. I have my office and store room at my home. I work on displays, I love to chat to customers and I am most often the one you will talk to if you call to purchase, use the online chat or send a facebook message. My husband is a retired carpenter and the reason we have been able to fit out and maintain our many stores over the years. All five of our children have been or still are, actively involved with the business on a daily basis, sometimes paid but most often for the love of the family! My daughter Kristy handles the social media, pays the wages and keeps me sane all while juggling her nursing career and family life with her hubby and three gorgeous children. Timothy and his wife Lisa are my go to IT and graphic design gurus (you can thank them for initially pushing me to finally get this website off the ground), Nicholas and Dominic have both had their time at the sales counter as well as handling back of house duties in the past, and are always there to help when Mum needs a hand, while my youngest, Jonathan is currently employed to manage and maintain the website.
At That Shop we believe in honesty. We won't tell you something looks good, just to make a sale. We want our customers to turn heads and receive compliments out in the real world. We want you to look great and feel confident. We want you to come back to us, because you love what we do and you love how it feels when you wear our clothing. We dress women of all ages, and try our best to offer a broad range of sizes.
September 2019 we opened a new Pop Up at Tweed City Shopping Centre, closing it at the end of January 2020 to take a break during the slower part of the retail year.
Then COVID happened...... and the world of retail was turned on it's head again! We were down to the one store, the Westfield Carindale Pop Up. We soldiered on through several lockdowns and kept our head above water due to amazing staff and the fabulous support of our loyal customers both in store and online.
End of June 2021 we got notice that our store in Westfield Carindale had been permanently leased and no replacement store was available to move directly in to. A lot of soul searching had to be done, and quickly! My immediate reaction was to chase down other centres to see what they had to offer as a Pop Up location but nothing felt right. For the past 7 years, albeit with a lot of hard work, we had no issues seamlessly moving from one space to another. What was the universe trying to tell me!
I knew I was feeling burnt out.....although they served us very well, keeping my business viable through tough retail times, and I have absolutely no regrets, Pop Ups are physically and emotionally tough! The constant physical set up and pack downs, the heightened fight or flight anxiety that comes with never quite knowing when a phone call would come saying it is time to pack up was taking it's toll. I had to consider the obvious, was this a sign to close up and just go online? And then it hit me.....
No! It was time to return to strip shopping! A permanent home where we make our own rules and know we are there for as long as WE want to be! And so the search began.....I knew what I wanted and I just had to find it. I live in northern NSW but I knew the store had to be in Brisbane, that was a given. I would commit to continuing to travel back and forth. I knew the store and street had to have an abundance of character but most importantly, it just had to feel right. It's hard to explain but listening to and respecting that gut feeling is what has seen me survive in business for over 17 years. I did my research and inspected several stores, in several suburbs, and none of them felt quite right.
Until.......my manager Emmi and I literally stumbled across 289 Given Terrace, Paddington. It took me less than 20 seconds to know that this would be our new home!
We have come full circle and are absolutely loving being back in a suburban shopping strip surrounded by other fabulously unique small businesses.