You can visit us in person at our Westfield Carindale Centre - Pop Up where we strive to offer exceptional customer service coupled with extensive product knowledge and individual styling advice.

Whether it is online or in store - we strive to offer a personlised service to our customers, gaining their trust and helping them choose the right style and fit for their body shape.

At That Shop we believe in honesty. We won't tell you something looks good, just to make a sale. We want our customers to turn heads and receive compliments out in the real world. We want you to look great and feel confident. We want you to come back to us, because you love what we do and you love how it feels when you wear our clothing.

We dress women of all ages, and try our best to offer a broad range of sizes.

During the 80's I had my own children's wear label that I sewed myself and sold at markets. It was very well received and quickly grew to be more than I could handle. As a mum of two little ones, I could not keep up with the demand and be the mum I wanted to be. So I packed away the sewing machines and told myself that one day I would return with something that I resold rather than made. Several years and another three children later, during a family trip to Sydney, I fell in love with what was on offer at their markets - so much unique stuff that we just didn't have on the Gold Coast!! I knew I needed to bring it back, and share it with everyone.

So together, my husband and I, with our five children in tow, started doing market stalls on the weekends. Yes! That Shop originated as a humble little no-name market stall, and grew from there. Fast forward eight years, and that little market stall had evolved into a much larger market stall. We had moved away from using distributors and were now successfully sourcing and importing our own unique stock, we were wholesaling to others and had a power seller eBay page and busy webstore well before it was the norm.

In 2004, it was time to make the leap into a real bricks-and-mortar store, and we found our home in James Street, Burleigh Heads. That Shop was officially born. Loving the face-to-face interaction with customers, we closed our webstore and concentrated on building our business in the real world instead.

Slowly we evolved opening stores at Byron Bay, Coolangatta and Woolloongabba in Brisbane, proudly employing fabulous staff that shared a passion for providing exceptional customer service along with personal styling and fit advice to our customers.

The world of retail was changing around us and we had to evolve with it. We closed some of our stores and opened an online store. We recognised that customers were time poor, they wanted to shop online or shop in a convenient location where they could get everything else done at the same time. Customers wanted us within major shopping centres but knowing that our business model did not afford us long term leases in major centres, That Shop Pop-Ups were born.

In 2014 we were approached by Robina Town Centre management to open a short term/pop-up store within the centre. We went in on a 6 month lease and have been there pretty much ever since! We move around filling empty stores for as long as it takes for it to be re-leased to a permanent tenant.

You'll still find us from time to time at Robina Town Centre on the Gold Coast. In five years we've popped up in five different locations throughout the centre. Watch our changing Pop Up store locations for updates to see when we are back.

In 2017 we opened at Westfield Garden City and stayed within the centre for over 12 months. The updated business model was proving successful and it was time to say goodbye to our shopping strip stores in the suburbs to embrace and build on our online presence and shopping centre Pop-Ups.

September 2018 we opened a new Pop Up at Westfield Carindale and you’ll find us there still.

September 2019 we opened a new Pop Up at Tweed City Shopping Centre, closing it at the end of January 2020 to take a break during the slower part of the retail year. Watch our social media and/or subscribe to our newsletter to find out where we pop up next!

Ours is truly a family business. While you will at times still find me in one of the stores selling, the majority of my time is spent choosing the stock and doing all the behind-the-scenes work required to run our business. I have my office and store room at my home. I do lunch covers, I do stock drops, I work on displays, I love to chat to customers and I am most often the one you will talk to if you call to purchase, use the online chat or send a facebook message. My husband is a retired carpenter, but we regularly get him back into action to fit out and maintain our stores. All five of our children have been or still are, actively involved with the business on a daily basis, sometimes paid but most often for the love of the family! My daughter Kristy handles a lot of the social media, pays the wages and keeps me sane all while juggling her nursing career and family life with her hubby and three gorgeous children. Timothy and his wife Lisa are my go to IT and graphic design gurus (you can thank them for initially pushing me to finally get this website off the ground), Nicholas and Dominic have both had their time at the sales counter as well as handling back of house duties in the past, and are always there to help when Mum needs a hand, while my youngest, Jonathan, is currently employed doing warehouse duties and data entry for the website.

On behalf of my family and my amazing staff, thank you for choosing to shop at That Shop, we truly appreciate it.

Karen x