Our Story

That Shop is an Australian, family owned, small business offering vintage inspired clothing and accessories sourced from across the world and brought together to create a unique store concept that we are very proud of.

You can visit us in person at one of our three beautiful bricks-and-mortar stores located in Coolangatta, Robina Town Centre or Woollongabba, in Sunny Queensland where we strive to offer exceptional customer service coupled with extensive product knowledge and individual styling advice.

Whether it is online or instore - we strive to offer a personlised service to our customers, gaining their trust and helping them choose the right style and fit for their body shape.

At That Shop we believe in honesty. We won't tell you something looks good, just to make a sale. We want our customers to turn heads and receive compliments out in the real world. We want you to look great and feel confident. We want you to come back to us, because you love what we do and you love how it feels when you wear our clothing.

We dress women of all ages, and try our best to offer a broad range of sizes.

HISTORY

'From small beginnings come great things.'

During the 80's I had my own children's wear label that I sewed myself and sold at markets.  It was very well received and quickly grew to be more than I could handle.  As a mum of two little ones, I could not keep up with the demand and be the mum I wanted to be.  So I packed away the sewing machines and told myself that one day I would return with something that I resold rather than made.  Several years and another three children later, during a family trip to Sydney, I fell in love with what was on offer at their markets - so much unique stuff that we just didn't have on the Gold Coast!!  I knew I needed to bring it back, and share it with everyone.

So together, my husband and I, with our five children in tow, started doing market stalls on the weekends.  Yes! That Shop originated as a humble little no-name market stall, and grew from there.  Fast forward eight years, and that little market stall had evolved into a much larger market stall.  We had moved away from using distributors and were now successfully sourcing and importing our own unique stock, we were wholesaling to others and had a power seller eBay page and busy webstore well before it was the norm.

In 2004, it was time to make the leap into a real bricks-and-mortar store, and we found our home in James Street, Burleigh Heads.  That Shop was officially born.  Loving the face-to-face interaction with customers, we closed our webstore and concentrated on building our business in the real world instead.

Slowly we evolved into the stores you see today, now proudly employing 11 lovely ladies who share a passion for providing exceptional customer service along with personal styling and fit advice to our customers.

Ours is truly a family business.  While you will at times still find me in one of the stores selling, the majority of my time is spent choosing the stock and doing all the behind-the-scenes work required to run our business. I have my office at the back of the Coolangatta store because I have to stay involved.  I do lunch covers, I do stock drops, I work on displays, I love to chat to customers and I am most often the one you will talk to if you call to purchase.  My husband is a retired carpenter, but we regularly get him back into action to fit out and maintain our beautiful stores.  My mum is often sent home with a stack of damaged stock to mend or alter.  All five of our children have been or still are, directly involved with the business on a daily basis, sometimes paid but most often for the love of the family!  My daughter Kristy handles a lot of the social media, pays the wages and keeps me sane all while juggling her nursing career and family life with her hubby and two gorgeous children.  Timothy and his wife Lisa are my go to IT and graphic design gurus (you can thank them for initially pushing me to finally get this website off the ground), Nicholas and Dominic have both had their time at the sales counter as well as handling back of house duties in the past, and are always there to help when Mum needs a hand, while my youngest, Jonathan, is currently employed doing warehouse duties and data entry on his days off from Uni.

On behalf of my family and my amazing staff, thank you for choosing to shop at That Shop, we truly appreciate it.

Karen x